Discovery. Strategy. Experience Design.

All you need to get your project off to a fighting start.

About Me

I’ve been working in digital for nearly 2 decades, and have lead multiple strategy, experience and development teams in planning, designing and building hundreds of digital experiences

Each of these projects have added to my deep expertise in digital strategy, user experience and content and have provided me with the skills and knowledge to consistently drive digital engagement, increase online conversions, and build brand advocacy for some of the world’s largest companies.

I deeply value honesty, creativity, collaboration and pragmatism and love tackling a big, juicy challenge, especially if it will make an experience better for someone.

What I Do

My focus is on end-to-end customer experience design. The discovery and strategy services I offer are designed to create understanding, alignment and validation among business stakeholders and those supporting them. The experience design services are focused on generating improved usability, increased customer engagement, conversions and brand affinity. The bulk of my experience is in digital, but most of these services can be applied to make any customer experience better.

Discovery

Discovery Workshop Facilitation
Stakeholder Interviews
Customer/User Research
Journey Mapping/Service Blueprinting
Customer Persona Development
UX Evaluations
Competitive Analysis
Content Analysis

Vision & Strategy

Goals, Objectives & KPIs Development
Future State Workshop Facilitation
Content Strategy
User Scenarios/Stories Development
Prioritization & Roadmapping
Resource Planning

Experience Design

Experience Mapping
Information Architecture
User Experience Design
Product Design
User Testing & Optimization
Content Planning
UX Writing
Copy Editing

Companies I’ve Worked With

Bravo_TV

united-healthcare-stacked

waltdisneycompany

Los Angeles Tourism & Convention Board

Let’s Connect

If terms like design thinking, service experience design, jobs to be done, and design sprints get you all geeked up, we should definitely hang out. If you want to learn more about how to apply these and other tools to solve business problems, let’s talk.

My LinkedIn Profile

@michael_k_brown